Position 1: Marketing Communication Manager

Objective:

 Implement annual marketing communication strategy to build premium brand image.
 Use media platform to get a full range of communication of our brand, including: brand milestone events communication; news events communication; official website, WeChat, and video websites communication, etc.
 Establish a good relationship with the national industry media, organize regular media meeting & interviews to deliver positive communication to public
Develop crisis public relations strategy, establish crisis public relations system.
Manage PR agency in terms of brand, integrated communication strategy & plan, events management, procurement, etc.

Main tasks:

Public Relations
Implement annual marketing communication strategy to build premium brand image.
Implement communication news and milestone plan (e.g. brand launch press conference, new product launch press, etc.)
Media Communication
Use media platform to get a full range of communication of our brand, including: brand milestone events communication; news events communication; official website, WeChat, and video websites communication, etc.
Media Relationship Management
Establish a good relationship with the national industry media, organize regular media meeting & interviews to deliver positive communication to public
Crisis Management
Develop crisis public relations strategy, establish crisis public relations system.
PR Agency Management
Manage PR agency in terms of brand, integrated communication strategy & plan, events management, procurement, etc.
Others
Other tasks to be specified by the superior.

Skills:

At least 5 years working experience in marketing, PR, crisis management, brand management or related function.

Major Required Competence:

Fluent in English.
Intercultural competency.
Strong internal and external communication skills Fluent in English.
Intercultural competency.
Strong internal and external communication skills.

Position 2: Sales Coach

Objective:

Develop Sales and Product training courses base on China market requirement.
Conduct Sales and Product training to internal and external participates.
Qualify sales staff to promote sales on MAN trucks and other solutions.

Main tasks:

Training delivery
Conduct Sales and Product training to MTBC sales persons.
Conduct Sales and Product training to dealer network according to annual training plan and dealer development plan.
Sales staff qualification.
Develop Sales staff qualification program.
Organize qualification test for internal and external sales staff.
Training course development
Develop qualification program of Sales staff base on China market needs.
Develop new training courses or training materials base on training needs.
Other tasks to be specified by the superior.

Skills:

Very good training and facilitation skill.
Inter-communication skill.
Very good English in read and writing, fluent oral English.
Good learning skill.

Major Required Competence:

> 5 years working experience in automotive industry. Prefer to have sales or product management related working experience.
> 2 years technical training experience.
Understanding of commercial vehicle industrial.
Knowledge on commercial vehicle product management.
Knowledge on telematics systems.
Sufficient IT knowledge to conduct on-line training  .
Project management.
Cross functional cooperation.
Can work independently and structured.
Enthusiasm to learn new things.

Position 3: Technical Trainer

Objective:

Develop Training courses base on China market requirement.
Conduct technical training for service network and customers.
Conduct Qualification test for service network.

Main tasks:

Training delivery
Conduct technical training to dealer network according to annual training plan and dealer development plan.
Conduct basic technical training to customer per request.
Provide training to vocational school teachers or students in case needed.
Training preparation.
Make necessary preparation for training courses to ensure training outcome.

Training course development.
Develop new training courses or training materials base on training needs.

Network Staff Qualification.
Organize network staff qualification plan.
Conduct network staff qualification test/seminar.
Other tasks to be specified by the superior.

Skills:

Very good training and facilitation skill.
Inter-communication skill.
Very good English in read and writing, fluent oral English.
Creative and hands-on skill.
Good learning skill.
Very good understanding on automotive technology.
Very good understanding on mechanical/electrical/pneumatic principals.
Understanding of commercial vehicle industrial.
Sufficient IT knowledge to conduct on-line training.

Major Required Competence:

> 5 years working experience in automotive industry. Prefer to have sales or product management related working experience.
> 5 years working experience in automotive after-sales service section with hands-on experience. Working experience with commercial vehicles and diesel engine is a strong plus.
> 3 years technical training experience in Automotive industrial.
Can work independently and structured.
Enthusiasm to learn new things.

Position 4: Executive Assistant to MD

Objective:

Assist MD in professional affairs, convey, follow-up and supervise the implementation of MD's instructions, assist the MD in the management and coordination of his subordinates and other staff and the operation of business within the supervisor's instructions so as to facilitate his job and improve communication between him and other internal and external units.

Main tasks:

Be responsible for the arrangement of important business meeting for MD in order to ensure the effective and reasonable arrangement of his time
Participate in relevant meetings, responsible for the preparation of minutes and follow-up its implementation and feedback, prepare for presentation and reports for MD in order to facilitate MD and distribute information.
Manage files and documents and provide materials needed by the supervisor in order to ensure the proper administration of confidential files and facilitate the supervisor in the systematic management.
Internally, follow-up and coordination the progress within the supervisor's role and responsibilities; join the departments’ meetings to collect information and get more detailed knowledge; join some related projects within division.
Externally, strengthen the relationship between AG and MTBC; attend related meetings with department colleagues.
Support effective administrative tasks in the department.
Arrange MD schedules
Manage MD travel reservations, accommodations, and reimbursement.
Other tasks to be specified by the superior.

Skills:

Good communication skills (both in Chinese & English, written & spoken, German will be a strong plus).
IT skills (office software: skillful).
Strong relationship building and management skills.
Good Team Player.

Major Required Competence:

Bachelor degree or above.
A Around 5-years of assistant related experience.
Cross-functional knowledge about industrial and economical.
Considerate & Down-to-earth
Reliable & Flexible
Good comprehension and analytic ability, cross thinking.
Ability to take initiative to assistant MD to meet objectives of department.
Can quickly adopt to company's organization structure and operation process, fully understanding the roles and responsibilities of MD's job.
Able to work efficient and organized under pressure, handle dynamic situation.
Self-Starter, problem solving and capability, work quality, project coordination, project driving and follow-up.

Position 5: Service Engineer South

Objective:

Monitor responsible dealer/workshop aftersales service level in all aspects, provide hands on support and solutions on daily basis.
Maintain MTBC & responsible dealer’s competitive edge in the market and strive for transparency.
Manage & supervise responsible dealer’s business development, monitor and analyze dealer KPI.
Assist MTBC service manager to formulate aftersales KPI index for responsible dealer, analyze & report.
Assist responsible dealer to build their service team, ensure the technical level and service quality of service team which fulfill MTBC standard.
Monitor MAN guideline/policy/process implementation on service, warranty & goodwill, SSD, maintenance accuracy and DMS in responsible dealers, and develop effective concepts to consistently improve technical competence within responsible dealer/workshop.
Monitor responsible dealer/workshop RC/TI execution to ensure assigned RC/TI complete and claim in time
Offer technical support and counsel to local & responsible MTBC sales manager, to improve CXI and sales.
Support MTBC & responsible dealer part dept. and assist them to achieve or exceed their parts sale target.
Conduct annual warranty audit for assigned dealer/workshop.

Main tasks:

Responsible dealer aftersales team operation and dealer management
Focus on dealer in South Region, including Guangdong, Fujian, Guangxi, Guizhou, Yunan and yield to necessary adjustment.
Optimize and carry out after-sales activity, ensure that all service work is conducted conform to MAN standard processes and guidelines.
Monitor & examine the monthly / yearly KPI target, analysis the data and give realistic suggestion.
Ensure workshop management quality, on-site work quality based on MTBC -ND standard.
Be consistently implement dealer standards in line with MTBC and local customer expectations but within compliance.
Work and focus on business improvement and evaluate aftersales business
Improvement plan and KPI target.
Take responsible for RC/TI execution including on time claiming and parts availability at dealer level.
Provide hands on support, guidance whenever needed.
Ensure the service level of responsible dealer / workshop meeting Standards
Visit dealer at least once a quarter. Make Workshop Support Action Plan and follow up on improvement plan.
Co-ordinate with dealer to jointly visit customer with the aim to improve CXI.
Analysis the management policy and find possible reasons / shortcomings why targets can’t be met and KPI cannot be achieved.
Monitor & Supervise the dealer to complete the recall & warranty work timely and accurately.
Collect and evaluate reasonable technical requirements from dealer / workshop and feedback to service manager. Fully assist service manager to formulate action plan.
Actively support dealer/workshop to handle customer complaints. In case of difficulties consult with & report to MTBC service manager and / or head of aftersales and give proposal.
Maintain and enhance customer satisfaction, reduce customer complaint by all means.
Cooperation with other departments
Cooperate with regional sales manager to jointly visit KA & KAW customer and dealers / workshops according to requirement.
Support regional sales manager with local sales promotion \ activities \ technical support.
Coach and supervise the dealer to implement SCP and follow up in cooperation with ND.
Cooperate & coordinate with MTBC training dep. about effective training program for dealer.
Assist part department and help the dealer to achieve part sales target.
Feedback irregularities and OEM part information to aftersales manager.
Support dealer/workshop to promote aftersales product and provide on-site support.
Provide market information to marketing department.
Support marketing activities in local area.
Support RMC manager with RMC related issues.
Support service project in new service region
Analyze local service market and KPI data with service manager, give suggestions.
Support service work and part of activities of new dealer; give suggestion about workshop equipment, tools and SCP.
Observe and analyze the competitor‘s service network and track their activities.
Other tasks to be specified by the superior

Skills:

Excellent communication skills
Familiar with MANCATS / GA online, ASP, SSD, Mantias, Mandis & DMS
Analytical skills
Driver's licenses
English language skill, good in reading/writing and able to communicate.
Automotive expertise
MAN brand and products
Workshop Operations
Warranty Process
SCP Process

Major Required Competence:

> 5 years working experience in Commercial Vehicle After-Sales industrial with hands-on experience.
Experience in commercial vehicle dealership is preferred.
Experience of dealership management is a strong plus.
Service awareness
Good problem-solving skills
Responsibility, initiative, open minded
Rational & logics thinking
Ability to work under pressure and to handle complexity, uncertainty and multi-task. 
Target-orientation, attention to details.

What we offer:

International working environment & global network
Attractive compensation & benefits package
Good management, team work, open communication & feedback

We are looking forward to welcome you on board!
Please send your application in English to: manhr@man-china.com